2 customisable OKR examples for Service Channel

What are Service Channel OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Writing good OKRs can be hard, especially if it's your first time doing it. You'll need to center the focus of your plans around outcomes instead of projects.

We understand that setting OKRs can be challenging, so we have prepared a set of examples tailored for Service Channel. Take a peek at the templates below to find inspiration and kickstart your goal-setting process.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own Service Channel OKRs with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.

Feel free to explore our tools:

Our customisable Service Channel OKRs examples

You'll find below a list of Objectives and Key Results templates for Service Channel. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

1OKRs to master the use of Service Channel for work order management

  • ObjectiveMaster the use of Service Channel for work order management
  • Key ResultComplete an in-depth training course on Service Channel within 4 weeks
  • TaskComplete and review all training modules within four weeks
  • TaskAllocate specific hours daily for focused course study
  • TaskEnroll in the Service Channel training course immediately
  • Key ResultSuccessfully input and track 50 unique work orders within a month
  • TaskCreate a robust system for entering individual work orders
  • TaskAllocate specific time daily for updating work order status
  • TaskImplement regular checks to ensure no duplicated entries
  • Key ResultAchieve a 90% satisfaction rate on work orders processed through Service Channel
  • TaskRegularly review and optimize the processing system
  • TaskEstablish efficient communication channels for customer feedback
  • TaskImplement regular training on Service Channel for all team members

2OKRs to boost CSAT, CES, and NPS scores via chat channel

  • ObjectiveBoost CSAT, CES, and NPS scores via chat channel
  • Key ResultIncrease CSAT score by 15% through improving chat-response efficiency
  • TaskRegularly analyze chat data to identify bottlenecks
  • TaskTrain customer service reps for faster issue resolution
  • TaskImplement a chatbot for instant, accurate responses to common queries
  • Key ResultAchieve a 20% rise in NPS score by refining chat support quality
  • TaskRegularly review and update chat scripts for clarity
  • TaskImplement chat support training on customer service skills
  • TaskIntroduce a quality assurance process for chat interactions
  • Key ResultDecrease CES by 10% by enhancing chat interface usability
  • TaskSimplify chat interface design for seamless navigation
  • TaskImprove response speed within the chat interface
  • TaskProvide clear instructions and tooltips on chat features

Service Channel OKR best practices to boost success

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability Insights DashboardTability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to weekly OKR check-ins

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.

Being able to see trends for your key results will also keep yourself honest.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

How to turn your Service Channel OKRs in a strategy map

Quarterly OKRs should have weekly updates to get all the benefits from the framework. Reviewing progress periodically has several advantages:

  • It brings the goals back to the top of the mind
  • It will highlight poorly set OKRs
  • It will surface execution risks
  • It improves transparency and accountability

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.

A strategy map in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Service Channel OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

Create more examples in our app

You can use Tability to create OKRs with AI – and keep yourself accountable 👀

Tability is a unique goal-tracking platform built to save hours at work and help teams stay on top of their goals.

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