OKR template to implement a proficient live operations team for streaming events on Netflix

public-lib · Published 8 months ago

This OKR focuses on creating a proficient live operations team specifically for streaming events on Netflix. The first objective of this implementation is to achieve an 8/10 or greater viewer satisfaction score for every streamed event. This objective wishes to provide user-friendly support for technical issues, gather viewer feedback efficiently, and to consistently test and improve streaming quality and speed.

The next outcome focuses on recruitment and training to expand the team. The aim is to recruit and train 5 dedicated team members proficient in live operations by the end of the quarter. The plan to achieve this includes designing and implementing a comprehensive training program, advertising the roles on applicable job platforms, and identifying necessary skills for potential team members.

The final objective aims at the flawless execution of high profile live streaming events. The goal is to successfully execute 3 high profile live streaming events without any technical glitches. The initiatives set to reach this include hiring expert technicians for uninterrupted streaming, planning rigorous rehearsals before the actual events, and procuring high-quality streaming equipment.

The OKR is thus designed to expand and improve the live streaming capability of Netflix, ensuring high-quality viewer experience, successful team expansion, and flawless execution of streaming events.
  • ObjectiveImplement a proficient live operations team for streaming events on Netflix
  • Key ResultAchieve a viewer satisfaction score of 8/10 or greater for every streamed event
  • TaskProvide easy-to-access support for technical issues
  • TaskGather and respond to viewer feedback effectively
  • TaskRegularly test and improve streaming quality and speed
  • Key ResultRecruit and train 5 dedicated team members skilled in live operations by end of quarter
  • TaskDesign and implement a comprehensive training program
  • TaskAdvertise roles on relevant job platforms
  • TaskIdentify necessary skills for live operations team members
  • Key ResultSuccessfully execute 3 high profile live streaming events without technical glitches
  • TaskHire expert technicians for uninterrupted live streaming
  • TaskSchedule rigorous rehearsals before the actual streaming events
  • TaskProcure high-quality streaming equipment
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