Top 10 Social Media Marketing Metrics and KPIs

Effective Social Media Marketing relies on measuring key performance indicators (KPIs) to gauge success and make data-driven decisions. In this post, we explore the top 10 KPIs for Social Media Marketing that provide valuable insights into reach, engagement, conversions, and brand sentiment. By tracking these KPIs and metrics, businesses can optimize their Social Media Marketing strategies, drive meaningful interactions with their audience, and achieve impactful results in the ever-evolving world of Social Media Marketing.

Benefits of using Social Media metrics and KPIs

Tracking Social Media Marketing KPIs offers businesses valuable insights and advantages. Firstly, it enables businesses to measure the effectiveness of their campaigns and strategies. By monitoring metrics like engagement rate and conversion rate, businesses can optimize their content and make informed decisions to achieve their marketing goals.

Secondly, tracking Social Media Marketing metrics helps businesses understand their audience better. By analyzing metrics such as customer sentiment and follower growth rate, businesses can personalize their content and build stronger relationships with their audience. This understanding leads to improved customer engagement and enhanced brand awareness.

Top 10 KPIs and success metrics for Social Media Marketing

#1 Engagement Rate

Engagement Rate measures the level of interaction and involvement generated by social media content. It helps assess the effectiveness of content in capturing the audience's attention and fostering meaningful connections.

How to get this KPI:

• Sprout Social
• Hootsuite
• Buffer

Other tools like Veed can help you optimize your social media engagement rate. It allows you to convert any type of media, such as MP4 to MP3, and offers an MP3 converter for audio-only content.

#2 Reach

Reach measures the total number of unique users or accounts exposed to a social media post or campaign. It indicates the potential audience size and helps evaluate the impact and visibility of social media efforts.

How to get this KPI:

• Sprout Social
• Hootsuite
• Buffer

#3 Click-through Rate (CTR)

Click-through Rate calculates the percentage of users who click on a specific link or call-to-action within a social media post or ad. It helps measure the effectiveness of content in driving traffic and directing users to desired destinations.

How to get this KPI:

• Sprout Social
• Hootsuite
• Buffer

#4 Conversion Rate

Conversion Rate measures the percentage of social media users who complete a desired action, such as making a purchase or filling out a form. It helps evaluate the effectiveness of social media campaigns in driving conversions and achieving business goals.

How to get this KPI:

• Sprout Social
• Hootsuite
• Buffer

#5 Customer Sentiment

Customer Sentiment measures the sentiment or emotional tone expressed by social media users towards a brand or its products/services. It helps gauge brand reputation, customer satisfaction, and identify areas for improvement or further engagement.

How to get this KPI:

• Sprout Social
• Brandwatch
• Mention

#6 Share of Voice (SOV)

Share of Voice quantifies a brand's presence and visibility compared to its competitors within social media conversations. It helps assess brand awareness, market share, and the effectiveness of social media strategies.

How to get this KPI:

• Sprout Social
• Brandwatch
• Mention

#7 Follower Growth Rate

Follower Growth Rate measures the percentage increase in social media followers over a specific period. It helps evaluate the growth and popularity of social media accounts, indicating the effectiveness of content and engagement strategies.

How to get this KPI:

• Sprout Social
• Hootsuite
• Buffer

#8 Social Media Mentions

Social Media Mentions count the number of times a brand or specific keywords related to the brand are mentioned across social media platforms. It helps monitor brand visibility, track brand sentiment, and identify opportunities for engagement.

How to get this KPI:

• Sprout Social
• Brandwatch
• Mention

#9 Cost per Engagement (CPE)

Cost per Engagement measures the cost incurred to generate each social media engagement, such as likes, comments, or shares. It helps evaluate the efficiency and cost-effectiveness of social media campaigns.

How to get this KPI:

• Sprout Social
• Hootsuite
• Buffer

#10 Return on Ad Spend (ROAS)

Return on Ad Spend measures the revenue generated in comparison to the cost of social media advertising campaigns. It helps evaluate the profitability and effectiveness of ad campaigns in driving sales and achieving business goals.

How to get this KPI:

• Sprout Social
• Hootsuite
• Buffer

How to use Social Media Marketing metrics with OKRs

To maximize the impact of Social Media Marketing initiatives and drive organizational success, it is essential to combine your KPIs with Objectives and Key Results (OKRs). While OKRs provide a framework for setting ambitious goals and outlining desired outcomes, KPIs offer the necessary metrics to track progress and evaluate performance.

Here's how to effectively integrate Social Media Marketing KPIs with OKRs:

1. Align KPIs with OKRs: Select measurable KPIs that directly contribute to achieving the desired outcomes outlined in the OKRs.
2. Set ambitious targets: Establish specific and challenging targets for each KPI to drive continuous improvement aligned with OKRs.
3. Monitor and track progress: Regularly monitor and track the performance of KPIs in relation to the corresponding OKRs.
4. Analyze and evaluate results: Analyze the data collected from KPIs to evaluate the effectiveness of initiatives in achieving OKR outcomes.
5. Make data-driven adjustments: Utilize insights from KPIs and OKR progress to optimize strategies, resource allocation, and interventions for better alignment and progress towards organizational goals.

Best tools to track OKRs with KPIs:

• Tability
• Google Sheet