Top 10 Quality Assurance Metrics and KPIs

Quality Assurance (QA) plays a critical role in ensuring the delivery of high-quality software products. To effectively measure the performance and effectiveness of QA efforts, it is essential to track key performance indicators (KPIs) that provide insights into the quality and reliability of software. In this post, we delve into the top 10 KPIs for Quality Assurance teams, offering a comprehensive view of the metrics that contribute to successful QA practices. Join us as we uncover these essential KPIs that empower QA teams to drive continuous improvement, enhance product quality, and deliver exceptional software experiences.

Benefits of tracking QA Metrics and KPIs

Tracking Quality Assurance (QA) KPIs offers numerous advantages and benefits for QA and Product teams. It provides visibility into the effectiveness and efficiency of QA processes, allowing teams to identify areas for improvement and optimize their testing efforts. By tracking QA KPIs, teams can enhance product quality, reduce defects, and ensure a smooth and seamless user experience.

Additionally, QA KPIs enable teams to measure and demonstrate the value of their QA efforts, facilitating better communication and collaboration with stakeholders. Overall, tracking QA KPIs empowers teams to deliver high-quality software, improve customer satisfaction, and drive continuous improvement in their QA practices.

Top 10 QA KPIs and Metrics

#1 Defect Density

Defect Density measures the number of defects discovered during testing relative to the size of the software or application. It helps assess the quality of the product and identifies areas that require improvement in terms of code quality and testing coverage.

How to get this KPI:

• Jira Software
• TestRail
• qTest

#2 Test Coverage

Test Coverage measures the extent to which the software or application is tested. It evaluates the percentage of code or functionality covered by tests, ensuring comprehensive testing and minimizing the risk of undiscovered issues.

How to get this KPI:

• Jira Software
• TestRail
• qTest

#3 Test Efficiency

Test Efficiency evaluates the effectiveness of testing efforts by measuring the number of defects found per test case executed or the number of tests executed within a given timeframe. It helps optimize testing efforts, improve productivity, and identify areas for process improvement.

How to get this KPI:

• TestRail
• qTest
• TestLink

#4 Test Effectiveness

Test Effectiveness measures the percentage of defects found in testing that were not detected in earlier stages, such as development or requirements analysis. It indicates the thoroughness of testing and identifies areas where additional measures are needed to improve defect identification.

How to get this KPI:

• TestRail
• qTest
• TestLink

#5 Test Execution Time

Test Execution Time measures the time taken to execute a set of test cases. It helps evaluate the efficiency of testing processes, identify potential bottlenecks, and optimize resource allocation for timely delivery of software.

How to get this KPI:

• TestRail
• qTest
• TestLink

#6 Customer Satisfaction with Quality

Customer Satisfaction with Quality assesses the satisfaction of end-users or customers with the quality and reliability of the software. It provides insights into the user experience, identifies areas for improvement, and helps align QA efforts with customer expectations.

How to get this KPI:

• Zendesk
• Freshdesk
• Intercom

#7 Mean Time to Detect (MTTD)

Mean Time to Detect (MTTD) measures the average time taken to detect defects or issues in the software. It helps evaluate the effectiveness of defect identification processes and allows for timely corrective actions, minimizing the impact on the project.

How to get this KPI:

• Jira Software
• TestRail
• qTest

#8 Mean Time to Repair (MTTR)

Mean Time to Repair (MTTR) measures the average time taken to resolve defects or issues in the software. It assesses the efficiency of defect resolution processes and helps reduce the overall time and effort required to address and fix issues.

How to get this KPI:

• Jira Software
• TestRail
• qTest

#9 Test Case Effectiveness

Test Case Effectiveness measures the percentage of test cases that identified defects or issues in the software. It helps assess the quality and efficiency of test cases, enabling teams to optimize testing efforts and focus on areas that have a higher impact on software quality.

How to get this KPI:

• TestRail
• qTest
• TestLink

#10 Escaped Defects

Escaped Defects measures the number of defects that were not identified during testing and were discovered after the software was released to users. It helps evaluate the effectiveness of testing processes and identifies areas that require improvement to reduce post-release issues.

How to get this KPI:

• Jira Software
• TestRail
• qTest

How to use QA metrics with OKRs

To maximize the impact of QA initiatives and drive organizational success, it is essential to combine your KPIs with Objectives and Key Results (OKRs). While OKRs provide a framework for setting ambitious goals and outlining desired outcomes, KPIs offer the necessary metrics to track progress and evaluate performance.

Here's how to effectively integrate QA KPIs with OKRs:

1. Align KPIs with OKRs: Select measurable KPIs that directly contribute to achieving the desired outcomes outlined in the OKRs.
2. Set ambitious targets: Establish specific and challenging targets for each KPI to drive continuous improvement aligned with OKRs.
3. Monitor and track progress: Regularly monitor and track the performance of KPIs in relation to the corresponding OKRs.
4. Analyze and evaluate results: Analyze the data collected from KPIs to evaluate the effectiveness of initiatives in achieving OKR outcomes.
5. Make data-driven adjustments: Utilize insights from KPIs and OKR progress to optimize strategies, resource allocation, and interventions for better alignment and progress towards organizational goals.

Best tools to track OKRs with KPIs:

• Tability
• Google Sheet