OKRs have been popularly adopted by companies such as Spotify, Twitter, Airbnb, LinkedIn, Samsung, Microsoft, Amazon, and also used by companies such as Colgate, Walmart, Anheuser-Busch, Target, Gap, GE, Dun&Bradstreet, and ING Bank. Originally developed at Intel, it is most often cited in the context of Google.
Objectives & Key Results (OKR) is a goal management & execution system that contains no more than 3-5 Objectives & no more than 3-5 Key Results for each objective. It has 3 major components viz. Objectives, Key Results and Initiatives.
Objectives answer the question, where do you want to go? Key results answer the question, how will you know you are getting there and how will you measure success? Initiatives answer the question, what will you do to get there?
Objectives should help answer the questions – Where do I want to go? What is my goal?
Objectives should give you a sense of direction and focus. When well crafted, it should inspire your people to work towards them. It brings ‘heart or emotionality’ to your endeavour.
Here are some Guidelines for writing compelling objectives:
Let’s take a look at 2 objectives:
Objective 1: Launch app for medical professionals. 🙁
Objective 2: Be the most user-friendly app for all medical professionals. 😊
Which one would you choose as a well written objective? You guessed it right. It’s the second objective.
If Objectives help answer the questions – Where do I want to go? What is my goal? Key Results help answer the questions – How will I measure success? How will I verify that I’ve reached my goal? Quite simply put, KRs are indicators of success.
Key results are nothing but measurable outcomes which, when achieved, will directly advance the objective.
So, let’s examine that making of a compelling Key Result:
Key Result - Examples
Note how the various KRs fulfill the conditions under the guidelines of writing compelling KRs. In that, the Key Results enable achieving the Objective at hand, they seem to have a stretch, they are measurable and verifiable, and they all contain a metric (KPI) & a target (quantity & timeline).
Initiatives play a crucial role in the execution of OKRs. Initiatives answer the question – What do I need to do in order achieve my Key Results? They work as the hands of your OKRs. They get things done!
Now let’s take a look at some Guidelines for Initiatives:
Let’s see how we may define initiatives for the example we choose earlier:
Objective 1: Be the most user-friendly app for all medical professionals.
KR 1.2: Get an App Rating of 4.5
Initiative 1: Plan an App Store Optimization (ASO) program
Initiative 2: Get users to rate at moments of truth transactions using real-time nudges
Remember, Initiatives come in only after creating and aligning OKRs. In fact, once OKRs are finalised and aligned, the real collaboration takes places when Initiatives get implemented. This is when stakeholders are compelled to collaborate in putting the pieces of the puzzle together – the ultimate aim being the achievement of the OKR.
The Scrum Guide released in November 2020 states that “the product goal describes a future state of the product … [It] is the long-term objective for the Scrum team.” It also suggests that “the product goal is in the product backlog. The rest of the product backlog emerges to define ‘what’ will fulfill the product goal.” The product owner is accountable for “developing and explicitly communicating the product goal.” The entire Scrum team is “focused on one … product goal” at a time.
Scrum is a guiding framework meant to facilitate the development of complex products. It does not dictate how the practices should be applied, though. And for this very reason, product goals have been interpreted in many a way viz. product vision, product’s value proposition, etc. I recommend that product goals be nothing but an outcome that product must create for its users. Sample goals might be to user acquisition, improved conversion, greater revenue, or reduction of Tech-Debt.
A product strategy describes what a business hopes to accomplish with its product and how it plans to do so. The strategy should answer key questions such as who the product will serve (users), how it will benefit those users, and the company’s goals for the product as part of its overall strategy.
A well define product Strategy is part of the Product’s ultimate goal – almost like the product vision. Why create your product? What impact you want to have? Whose lives you intend to change?
The vision for your product is essential. Without an inspiring reason to create your product, and for your customers to buy it, everything falls flat.
Google for its search engine: “Provide access to the world’s information in one click.”
So, Objectives give you direction and ambition, Key Results give you measurability and Initiatives give you what you will do (projects, tasks, activities, etc.) to achieve the OKRs. Initiatives are like “experiments” that you almost bet on.
Because the OKR itself is ambitious, it encourages you to think of solutions you haven’t tried before (in most cases). It is these very experiments under the auspices of the initiatives that form the ‘Hypothesis’ in each case. In agile terms, each Sprint and Sprint Goal is the hypothesis:
Combining OKRs with Evidence Based Management (EBM) is almost like the forest for the trees. While companies invest in Agile processes, they sometimes lose track of value creation by virtue of these agile tools. Has product delivery improved? How much happier are customers? Are employees satisfied and enabled?
Agile/SCRUM teams there can benefit greatly when they use EBM to create value-based metrics that eventually guard-rail and define initiatives/experiments by provided the ‘eye on the prize’ through value-based outcomes (OKRs). EBM looks at 4 Key Value Areas and all 4 areas contribute to an organization’s ability to deliver business value.
Sprint reviews is ideal to inspect and reflect on the hypotheses and experiments that were undertaken. It allows the Product Owner and the team to look at how these initiatives are helping move the needle of the KR in question. This is simply the team’s ability to learn from the sprint, inspect on what’s working and what’s not, and finally pivot or adapt based on the learning to create the next set of experiments / hypotheses.
If KRs are showing results
If KRs are not showing results
Inspecting this way make it easier for the team to keep focus on relevant priorities for the next sprint and look at what value contribution it will make to the OKRs at hand.
If OKRs need to succeed, it must embrace the true nature the agile manifesto. Here are 3 things to watch out for in your quest to make OKRs truly robust:
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