The firm earns $8.4 million a year, most of it recurring fees from 1,100 business clients who pay an average of $6,900. Referrals from clients, banks and attorneys bring most new work. Of 95 business clients won last year, 14 came through the website. The site draws 6,200 organic visits a month, but 58% go to 140 general tax articles read mostly by individuals outside our region. It produces 46 enquiries a month and only 9 are from businesses we could serve. All 14 services share one page, there are no sector pages, and we appear in the map results for 3 of 30 local searches we track.
Challenges- There is no page for what we sell where we sell it. A contractor searching for an accountant in one of our cities finds firms with a construction page, an office page and 80 reviews. We have 15 reviews across three offices.
- Four in five website enquiries are a poor fit, mostly individuals wanting a one-off tax return. Partners and managers lose about 20 hours a month to those calls and take a median 26 business hours to answer the good ones.
- Partners hold the expertise that would set the site apart, and together they can give about 15 hours a month to it.
We will focus on- Local search in the three metro areas where we have an office: map results, office pages and reviews.
- Three sectors where we already have depth and referenceable clients: construction contractors, dental and medical practices, and multi-location restaurants.
- Enquiry quality over enquiry count. The measure is qualified business enquiries and the fees they turn into.
We will not- Tax news and deadline articles for individuals, although they bring most of today's traffic. The 140 existing articles will be cut to about 20.
- Ranking in neighboring metros or nationally. Remote clients are possible, but every hour goes to the three areas where a partner can meet the owner.
- Paid directory listings and lead marketplaces. Last year they sent 60 leads and 2 clients, and each lead still cost a partner a call.